Terms of service

KōkeiWear Terms of Service

Last Updated: 29/05/2026

Welcome to KōkeiWear ("we", "our", "us"). These Terms of Service govern your use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

1. About Us

KōkeiWear is a clothing and lifestyle brand based in the United Kingdom.

For any enquiries, please contact us at:

Email: kokeiwear@gmail.com

2. Eligibility

By using our website, you confirm that you are at least 18 years old or have permission from a parent or guardian to use our services.

3. Products and Availability

We make every effort to ensure that product descriptions, images, pricing, and availability are accurate. However:

Product colours may vary depending on your device display.
We reserve the right to modify, discontinue, or limit products at any time.
All products are subject to availability.

4. Orders

When you place an order, you are making an offer to purchase products from KōkeiWear.

An order is only accepted when we send you an order confirmation email or dispatch your items.

We reserve the right to refuse or cancel any order for reasons including:

Product unavailability
Pricing errors
Suspected fraudulent activity
Violation of these Terms

If payment has already been processed, a refund will be issued where appropriate.

5. Pricing and Payment

All prices displayed on our website are in GBP (£) unless otherwise stated.

Prices may include or exclude VAT as indicated during checkout.

We reserve the right to change prices without prior notice. Price changes will not affect orders already accepted.

Payment must be completed before goods are dispatched.

6. Shipping and Delivery

Delivery times are estimates only and are not guaranteed.

KōkeiWear is not responsible for delays caused by:

Couriers
Customs authorities
Severe weather
Events outside our reasonable control

Risk in the products passes to you upon delivery.

7. Returns and Refunds

Customers in the United Kingdom and European Economic Area may have statutory rights under applicable consumer protection laws.

You may return eligible items within 14 days of receiving your order, provided that:

Items are unworn and unused
Original tags remain attached
Items are returned in their original condition

The following items may not be eligible for return:

Gift cards
Personalised products
Items marked as final sale

Refunds will be processed to the original payment method once returned items have been inspected and approved.

Nothing in these Terms affects your statutory rights under UK consumer law.

8. Intellectual Property

All content on the KōkeiWear website, including but not limited to:

Logos
Designs
Graphics
Photographs
Product descriptions
Text
Branding

is owned by or licensed to KōkeiWear and protected by intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit any content without our prior written permission.

9. Prohibited Use

You agree not to:

Use the website for unlawful purposes
Interfere with website security or functionality
Attempt unauthorised access to our systems
Upload malicious software or harmful code
Use our content without permission

10. User Content

If you submit reviews, photos, social media content, or other materials to KōkeiWear, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, and display that content for marketing and promotional purposes.

You confirm that you own or have permission to use any content you submit.

11. Limitation of Liability

To the fullest extent permitted by law, KōkeiWear shall not be liable for:

Indirect or consequential losses
Loss of profits
Loss of business opportunities
Loss of data

Nothing in these Terms excludes liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded under UK law

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Force Majeure

We shall not be responsible for any failure or delay in performing our obligations due to events beyond our reasonable control, including natural disasters, strikes, internet outages, government actions, or supply chain disruptions.